Refund policy

Refund & Returns Policy

1. Statutory Right to Cancel

Where applicable, you have the right to cancel your contract within 14 days of the day you receive your goods or services.

Please note that this right does not apply to all products. Details of exclusions are set out below.

2. Kombucha (Food & Beverage Products)

Kombucha is a perishable food and beverage product. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, statutory cancellation rights do not apply to goods which are liable to deteriorate or expire rapidly, or to sealed goods for health protection reasons once unsealed.

Accordingly, we do not accept returns or offer refunds on kombucha once it has been dispatched except where a product is faulty, unsafe, or not as described.

3. 14-Day Cooling-Off (Unshipped Cases Only)

We offer a limited 14-day cooling-off period on kombucha orders only where all of the following conditions are met:

  • The order has not been shipped

4. Eligible Returns (Non-Food Items)

We offer a 28-day return policy on eligible non-food items, including:

  • Kombucha starter kits
  • Event tickets or bookings (subject to the specific terms of the event)

To be eligible for a return:

  • You must notify us within 28 days of receiving your item
  • Items must be unused, unopened, and in original packaging
  • Proof of purchase is required

5. How to Request a Return or Cancellation

To request a return or cancellation, please contact us with a clear statement including:

  • Your full name
  • Your order number
  • Your address
  • Your email address and/or phone number

Email us at hello@montybooch.co.uk.

Items returned without prior approval will not be accepted.

6. Returning Goods

Where a return is approved:

  • Goods must be returned at your own cost within 14 days of notifying us
  • We reserve the right to refuse returns that do not meet the conditions set out in this policy

We may make a deduction from any refund for loss in value if goods have been handled beyond what is necessary to establish their nature and condition.

7. Refunds (Eligible Items Only)

Once returned goods are received and inspected, we will notify you whether a refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of receipt. Delivery charges are non-refundable.

Please allow additional time for your bank or card provider to process the refund.

8. Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, unsafe, or incorrect so that we can assess the issue and make it right.

9. Non-Returnable Items

We do not accept returns or cancellations on:

  • Kombucha where the case or seals have been opened
  • Sale items
  • Gift cards

Checkout & Product Page Note

Kombucha is a perishable food and beverage product. A voluntary 14-day cooling-off period applies only to completely unopened cases with all seals intact.